Return & Refund Policy

Return & Refund Policy

How do I Cancel an item purchased on Wooden Mango?
•    Cancellation in Case of Damage: In case if you received a damaged or defective product, bring it in the notice of delivery personnel immediately at the time of delivery and report a complaint at customer care at namastey@woodenmango.com along with images and videos of the damaged items. Products will be exchanged in case of damage only, after purchase, not liking the products will not be considered as the return criteria.
Damage & defect will be assessed in 72 hours’, and a solution will be provided. If in the opinion of Wooden Mango, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Wooden Mango, to address the issue.
•    Cancellation in case of wrong product: If the product does not comply with the specifications as per your original order, raise the issue immediately & report it to support.
•    For more details, please get in touch with us on our customer care number or write to us at namastey@woodenmango.com
•    Products purchased on discount or during sale can not be cancelled.

Return & Refund:

If you are eligible for any refund, the same shall be given to you as per the following guidelines:
•    All refunds & replacement process initiation shall be subject to pick up of all cancelled items from your/customer's premises.
•    Post receiving the products back to the warehouse, a refund shall be initiated within 7 working days.
•    Refund will be initiated via NEFT, cash, cheque or by the way payment was originally made.
•    Depending on the orders, the processing charges might be deducted.

Warranties:
•    The product comes with a 1-year warranty which covers manufacturing defects.
•    This limited warranty does not apply to:
•    Small cuts, scratches or damage during the cleaning process
•    Damaged caused by the incorrect installation of a product
•    Cracks during the random displacement
•    Product kept in contact to direct sunlight and water, resulting in decaying of wood
•    With time solid woods are encountered by minor cracks, called as checks, which are not included in faults and warranty as these checks do not hamper the life of a product.
•    As per the industry standards, unevenness up to 5 mm can happen because of the difference in surfaces and floor levels. In that case, there is not a refund policy applicable.

warranty.
•    There is no warranty on upholstery/ coverings/ cushion covers.

Delivery:
Our support and delivery team will be in coordination with you for a hassle-free installation process.
Free delivery is only applicable for the very first attempt on a visit to your ship-to address. In case of a missed delivery, (from a customer)/ an extra visiting charge would be applicable for later installation.
Our delivery partner shall only deliver the product to the ground floor in the absence of a service lift in your apartment. (if applicable)
Extra charges applicable for weekend or specific time deliveries.
Once the order has reached your nearest delivery center and you fail to receive the products, we would hold the products for 10 days, after this time line, Wooden Mango shall be free to charge for holding the products for longer.


1.    What is the time period for receiving a refund?

Refunds are processed within 7 business days of receipt of returned products in its original packaging. The refund period is inclusive of the time that is taken for completing the refunds process by woodenmango.com, but excludes any delays that may arise through the bank or card issuers, or the total shipment time with regard to cheque refunds.


2.    How will I obtain the refund?

All refunds (excluding cash payments) will be carried out through the same method of transaction used while purchasing the products. For instance, if you use a credit card to place the order, the purchase amount will be refunded to your credit card. Refunds for payments made through cash will be carried out either by an Account Payee Cheque in the name of the customer (stated as “billing name” at the time of purchase), or an online bank transfer through NEFT to the bank account of the customer.


3.    I have made a “Part Payment” order that includes multiple items and now wish to cancel one of the items. What will be refund procedure?

If your order does not contain any lighting products, you can proceed with the cancellation according to the cancellation policy and obtain a partial refund. 30 percent of the value of the products that have been cancelled will be refunded to your bank account or card. Kindly note that the cash on delivery (COD) component of your order’s remaining items will remain the same, and the refund amount will not be adjusted to them.


4.    I have still not received any refund to my banking account. Why?

For orders placed through prepaid methods, the amount will be credited to your card or bank account. For COD orders, the total order amount will be refunded to your bank account via NEFT. All refunds get processed and a transaction number is allotted after which the amount will be credited to your bank account within a period of 7 business days. Please get in touch with our Customer Care Team on +91 9582544446 or for additional queries, mail us at namastey@woodenmango.com